Account Deletion Policy

1. Introduction

This Account Deletion Policy explains how you can delete your Remotkey account, what happens when you delete your account, and what data is retained or removed. This policy should be read in conjunction with our Privacy Policy and Terms and Conditions.

2. How to Delete Your Account

You can delete your account through the following methods:

3. What Happens When You Delete Your Account

3.1 Immediate Actions

Upon account deletion, the following actions occur immediately:

• Your account is deactivated and marked for deletion
• You are logged out of the App on all devices
• All local data stored on your device is cleared, including:
  • Authentication tokens
  • User preferences and settings
  • Cached data and notifications
  • Stored credentials
• You will no longer receive push notifications
• Your access to the App and Services is terminated

3.2 Data Deletion

The following data will be permanently deleted:

4. Data That May Be Retained

Certain data may be retained for legal, regulatory, or business purposes, even after account deletion:

4.1 Financial Records

• Payment History: Records of payments processed through Stripe may be retained for tax and accounting purposes (typically 7 years as required by law)
• Transaction Records: Payment requests, payouts, and financial transactions
• Stripe Account Information: If you have a Stripe Connect account, Stripe may retain certain information per their policies

4.2 Legal and Compliance Records

• Audit Logs: Records of account activities may be retained for security and compliance purposes
• Legal Disputes: Information related to ongoing or potential legal disputes
• Regulatory Requirements: Data required to be retained by applicable laws and regulations

4.3 Anonymized Data

• Analytics Data: Aggregated, anonymized usage statistics that cannot identify you
• Service Improvement: Anonymized data used for improving our services

4.4 Soft Delete Period

5. Consequences of Account Deletion

Before deleting your account, please understand the following consequences:

5.1 Impact on Active Tasks

• All tasks assigned to you will be automatically unassigned
• You will not be able to complete pending tasks
• Task history and completion records will be deleted
• Any pending payments for incomplete tasks may be forfeited

5.2 Impact on Payments

• Pending payment requests may be cancelled
• You will lose access to payment history
• Any unpaid earnings may be forfeited (subject to our payment policies)
• Stripe Connect account information may be retained by Stripe per their policies

5.3 Impact on Referrals

• Your referral code will no longer be valid
• You will lose access to referral earnings and statistics
• Referral relationships will be removed

5.4 Re-registration

After account deletion:

• You can create a new account using the same email address after the deletion is complete
• Your new account will be completely separate from your deleted account
• You will not be able to recover any data from your deleted account
• You will need to complete registration and verification again

6. Before You Delete Your Account

Before proceeding with account deletion, we recommend:

7. Account Recovery

7.1 Recovery Period

If you delete your account, you have a 30-day grace period during which you may be able to recover your account:

• Contact support within 30 days of deletion
• Verify your identity
• We will attempt to restore your account if technically feasible
• After 30 days, account recovery is not possible

7.2 What Can Be Recovered

During the recovery period, we may be able to restore:

• Account information and profile
• Task assignments (if not reassigned)
• Some preferences and settings

Note: Some data may not be recoverable, especially if it has been permanently deleted or overwritten.

8. Deletion Timeline

The account deletion process follows this timeline:

9. Third-Party Services

When you delete your account, please note:

9.1 Stripe

• If you have a Stripe Connect account, you may need to close it separately through Stripe
• Stripe may retain certain financial records per their policies and legal requirements
• Contact Stripe directly for information about their account deletion process

9.2 Firebase

• FCM tokens and push notification data will be removed
• Analytics data may be retained in anonymized form

9.3 Google Services

• Google Maps data and location history will be deleted
• Some anonymized usage data may be retained by Google per their policies

10. Special Circumstances

10.1 Accounts with Pending Payments

If you have pending payments or payment requests:

• We may delay account deletion until payments are processed or cancelled
• You may need to resolve pending payment issues before deletion
• Contact support if you have questions about pending payments

10.2 Accounts with Active Tasks

If you have active or pending tasks:

• Tasks will be automatically unassigned upon account deletion
• You may want to complete or transfer tasks before deletion
• Notify relevant parties if you have ongoing responsibilities

10.3 Accounts Under Investigation

If your account is under investigation for:

• Violation of Terms and Conditions
• Fraudulent activity
• Legal disputes

We may delay or prevent account deletion until the investigation is complete.

10.4 Legal Holds

If there is a legal hold on your account data (e.g., court order, investigation), we may be required to retain certain data even after account deletion.

11. Your Rights

You have the right to:

• Delete Your Account: Request account deletion at any time
• Access Your Data: Request a copy of your data before deletion
• Understand Retention: Know what data is retained and why
• Recovery Period: Attempt to recover your account within 30 days
• Complain: File a complaint if you believe your deletion rights have been violated

11.1 Data Export

Before deleting your account, you can request a copy of your data:

• Contact us at info@remotkey.com
• Request "Data Export" in the subject line
• We will provide your data in a machine-readable format within 30 days

12. Frequently Asked Questions

For answers to common questions about account deletion, please visit our Frequently Asked Questions (FAQ) page.

13. Contact Us

If you have questions about account deletion or need assistance, please contact us: